Your privacy and trust are utmost important to us. This Statement explains how Enterprai LTD and their respective affiliates and subsidiaries (collectively “Enterprai”) processes (e.g., collects, handles, stores, uses, shares or transfers, and protects) personal information about you as further described below. It also provides information about your rights and about how you can contact us if you have questions about how we handle your information.
This Statement applies to individuals who access, use, and/or interact with our products, services, websites, digital properties, platforms, software, and application(s), including mobile application (“app”) (including third-party platforms that host our websites and/or content) that hyperlink to this Statement (we call these our “Services”), attend our events or events hosted a tour premises; to independent contractors or consultants whom we engage to perform and/or provide a service; and to subcontractors, vendors, suppliers, or service providers and to the personnel of the same.
Our Services are not generally aimed at children. We do not intentionally collect personal information from or about individuals under the age of thirteen (13); however, in the event that we learn or discover that we have collected personal information inconsistent with this statement, we will ensure that the processing of such personal information is for a lawful and legitimate purpose and we will make reasonable efforts to delete and remove such personal information following the expiration or termination of the lawful and legitimate purpose.
Depending on the Service, we may provide additional or different privacy statements or notices for specific interactions you have with us or to highlight how we use your personal information for specific Services. Where we do this, it will be clear which statements apply to which interactions and Services. For example, if you use our mobile app, we may provide you a separate notice in relation to a particular data type collected through that app.
Within our Services, there may be links to third-party websites or applications. We are not responsible for the content or privacy compliance of third-party websites or applications. You should check those websites or applications for their privacy statements and terms that apply to them.
This Statement does not apply when we are acting in the role or capacity of a processor or service provider (or any other similar role or capacity) of personal information on behalf of a third-party. In such case, we are processing personal information at the direction and instruction of the third-party and the third-party’s privacy statement(s) will govern and control.
We collect personal information about you (e.g., your access, use, and/or interactions with us and our Services) from certain third parties and other sources. We obtain personal information from you:
We may also collect personal information about you from third parties such as:
To the extent that any personal information is provided to us by a third-party, other than the data subject, such third parties are also responsible for their own compliance with applicable data protection and privacy laws.
The types and categories of personal information we collect depends on how you are interacting with us, which Services you are purchasing or using, and on the type of Service(s).
Depending upon the Services you use or your interactions with us, on the relevant Service(s), the personal information we collect may include:
This section includes details of the purposes for which we use personal information and also the different legal grounds upon which we process that personal information.
Some laws require us to explain our lawful reason for processing your personal information.Personal information may be processed under more than one lawful reason/basis. We process personal information about you on the basis that it is:
In the limited circumstances where we process sensitive personal information, we normally do so where:
You are welcome to contact us for further information on the legal grounds that we rely on in relation to any specific processing of your personal information.
Where we rely on legitimate interests as a lawful ground for processing your personal information, we balance those interests against your interests, fundamental rights and freedoms. For more information on how this balancing exercise has been carried out, please contact the Privacy Office.
We deliver marketing and event communications to you across various platforms such as email, telephone, text messaging, direct mail and online. Where required by law, we will ask you to explicitly opt in to receive marketing from us. If we send you a marketing communication, it will include instructions on how to opt out of receiving these communications in the future.
Honouring your marketing preferences is utmost important to us. You have the right to opt out of receiving direct marketing and targeted online advertising.
We also may engage in marketing and advertising activities through chat or messenger functionality available through our Services.
We use email tracking technology including, without limitation, dynamic links and image files, when we send you marketing communications to review your engagement and the effectiveness and relevance of our communications.
We use tools and technologies to distinguish known and unknown users of our Services and to record, review, track and analyse engagement and use of our Services (e.g., recording or tracking hovers, clicks, key word searches, personal information entered into forms, etc.).
We may also engage in marketing activities on third-party platforms, including, without limitation, social media platforms; however, such activities are subject to the privacy statements and terms and conditions applicable to such third-party platforms.
How to opt out of marketing
Where we engage in direct marketing activities, including, without limitation, direct marketing via email, post, and telephone/mobile phone, we provide individuals the ability to opt-out or unsubscribe from such marketing activities. You can use the “Contact Us” feature of a particular Service, you can use the specific opt-out or unsubscribe mechanisms made available to you in connection with a specific type of marketing communication, you can discuss with your Enterprai contact, or contact the Data Protection Officer. As an example, for email marketing activities, we provide several opt-out or unsubscribe options including, without limitation, via the opt-out/unsubscribe options in emails or through contacting the Privacy Office.
Even if you opt out of receiving marketing communications, we may still send you service communications or important transactional information related to your accounts, subscriptions and applicable products (for purposes such as providing customer support).
Interest-based advertising (“IBA”) allows us to deliver targeted advertising to users of our Services. IBA works by showing you advertisements, or sending you marketing emails, that are based on the type of content you access or read. For example, as you browse our Services, one of the cookies placed on your device will be an advertising cookie so we can better understand what sort of pages or content you are interested in. The information collected about your device enables us to group you with other devices that have shown similar interests. We can then display advertising to categories of users that is based on common interests. For more information about IBA, you can visit the Internet Advertising Bureau here.
Opting out of IBA
If you want to opt out of receiving interest-based advertising, it does not mean that you will no longer receive advertising when you are using our Services. It just means that we will not use your personal information for IBA and that any advertising you see will not be customised to you. You can exercise your online advertising choices here or by clicking the AdChoices icon in an ad and following the instructions. You may also opt out of receiving interest-based ads from many sites through the Network Advertising Initiative’s (NAI) Opt Out Tool and in the EU. If you delete cookies, use a different device, or change web browsers, you may need to opt out again.
Advertising on mobile devices
Mobile devices have an identifier that gives companies the ability to serve targeted ads to a specific mobile device. In many cases, you can turn off mobile device ad tracking or you can reset the advertising identifier at any time within your mobile device privacy settings. You may also choose to turn off location tracking on your mobile device. If you turn off ad tracking or location tracking, we will no longer use information collected from your device’s advertising identifier for the purposes of advertising. You may still see the same number of ads but they may be less relevant because they will not be based on your interests. Where we need your consent to gather information about your location we will obtain this from you.
We share personal information with various parties and persons including within the Enterprai group of companies, with our business partners and third-party service providers, the party or person providing your access to our Services (if that is not you), in accordance with law and as otherwise described in this Statement. Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us. In connection with the sharing of personal information, additional notice may be provided, and consent obtained, as required under applicable law.
We share your information for the purposes set out in this Statement, with the following categories of recipients:
Enterprai is a global organization and your personal information may be stored and processed outside of your home country, including in countries that may not offer the same level of protection for your personal information as your home country.
We have measures in place to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these include contractual safeguards.
More information about these safeguards (including copies, where relevant) can be obtained by contacting us here.
Enterprai has networks, databases, servers, systems, support and helpdesks around the world. We collaborate with third parties like cloud hosting services, suppliers and technology support located around the world to serve the needs of our business, workforce and customers. We take appropriate steps to ensure that personal information is processed, secured and transferred according to applicable law. In some cases, we may need to disclose or transfer your personal information within Enterprai or to third parties in areas outside of your home country, including to countries that have not been declared adequate for the purposes of data protection by data protection regulators/supervisory authorities, including, without limitation, the UK and the European Commission.
The areas in which these recipients are located will vary from time to time, but include the United States, Europe and all other countries where Enterprai may setup a business presence.
When we transfer personal information internationally, we put in place safeguards in accordance with applicable law (including Articles 44 to 50 of the EU General Data Protection Regulation). If you would like to know more about our data transfer practices and obtain copies of any relevant safeguarding measures, please contact Data Protection Officer
Enterprai takes the security of personal information extremely seriously and we use appropriate technologies, security controls, and procedures to protect personal information (including administrative, technical and physical safeguards) according to the risk level and the service provided.
We have in place a global cyber information security team, led by our Chief Information Security Officer, which is responsible for implementing secure data handling practices at Enterprai.
Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet the sensitivity of the personal information we handle, our business needs, changes in technology and regulatory requirements.
While we use reasonable means to protect your security as described above, data transmission over the internet cannot always be guaranteed to be one hundred percent (100%) secure.
We cannot and do not warrant the security of any personal information you transmit, and all such transmissions are done at your own risk.
You may have rights under UK, European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of your personal information.
You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information.
We will honour your rights under applicable data protection laws. You have the following rights under UK and European laws, and may have similar rights under the laws of other countries.
These rights are not absolute and they do not always apply in all cases.
In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.
(i) to enable your use of our Services and the proper functioning of our Services;
(ii) to record, track and reviewing your activity, interactions and communications with, about, or on Enterprai and Services for the purposes of:
Certain websites or domains are part of the same or similar domain structure and deploy and use the same cookies, and cookie preferences set on or for one website or domain within the group applies to all websites or domains within the group. For the list of websites or domains that are covered under the same user cookie preference settings please click here. After the cookie preferences are set for one website or domain within the group, the user will not see another banner addressing, and/or will not be required to consent to (where applicable), the deployment of cookies on or for the other websites or domains within the group unless the user clears the applicable cookie cache. Clearing the applicable cookie cache will delete or remove the cookie containing the user’s preferences.
What is a cookie?
A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of five categories, depending on their function and intended purpose: strictly necessary cookies, performance cookies, functional cookies, targeting cookies and social media cookies. Some cookies may fulfill more than one purpose.
Types of cookies and why we use them
Strictly necessary cookies: These cookies are necessary for websites to function and cannot be switched off through the applicable cookie preference center. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
Performance cookies: These cookies collect information, including analytics, about how you use our Services. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, actions taken, and pages viewed. These cookies may be used to record or track your interaction and/or use of our web and/or mobile sites, platforms and/or digital properties. Performance cookies help us measure the activity on our Services, create reports and statistics about the performance of our Services, improve the user-friendliness of the Services and improve the quality of our Services. These types of cookies typically stay active on your computer until they are deleted or until the cookies expire (as applicable).
Functional cookies: These cookies allow the website to remember information about you (e.g., your username or ID,) and the choices you make (e.g., your language preference, or the area or region you are in) and provide enhanced, more personalized features or content to you. These cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages. They may also be used to provide Services you have asked for, such as watching a video or commenting on a blog. If you do not allow these cookies or if you toggle these cookies off, then some or all of these Services may not function properly. These cookies cannot track your browsing activity on other websites.
Targeting cookies: These cookies track browsing habits (on and off of our websites and digital properties) and are used to deliver targeted (interest-based) advertising. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information may be shared with other organizations, such as advertisers and LSEG’s advertising partners, who might use it with information about how you use other websites, including identifying shared interests and behaviors across groups of users who visit our (and other) websites. In connection with this type of cookies, your activities may be tracked or reviewed using identifiers (e.g., a cookie ID). These types of cookies will typically stay on your computer until they are deleted or until they expire (if applicable).
Social media cookies
These cookies are set by third-party social media services that we have added to the site to enable you to share our content with your friends and networks and to log-in to, and share information with, Enterprai’s Services.
Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn®, to log into some of our Services. If you choose to connect to our Services using a social networking or similar service, we may receive and store authentication information from that social media service to enable you to log in and other information that you may choose to share when you connect with these Services. These Services may collect information such as the web pages you visited and IP addresses for various purposes and may set cookies to enable features to function properly.
Enterprai is not responsible for the security and privacy practices of the third parties who set or deploy cookies in connection with social media services. You should review the applicable third-party privacy statements carefully to understand their collection and processing of personal information. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on or in connection with the Services.
Certain cookies deployed by social media services may be listed under the Targeting Cookies category in the preference center available through the Cookie Settings. All references to “Cookie Setting” means that cookie preference center for each applicable website or domain, which is available on or through each applicable website or domain. If there is no “Cookie Settings” functionality for a website and you wish to opt-out of, or remove, Cookies please clear or delete cookies through your browser settings.
You can manage cookies through your browser settings, and our preference center available through the Cookie Settings. The preference center available through the Cookie Settings on our Services allow you to enable or disable cookies that are not strictly necessary. If you disable or do not accept certain cookies, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser. Please note that changing your cookie preferences in or for one browser does not change your cookie preferences for all browsers. Please note that a preference cookie will be set in connection with our cookie banner and preference center to record and honor your preferences. Please note that if you delete or clear your cookies, you will delete the preference cookie and clear your recorded preferences.
We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: www.aboutcookies.org or www.allaboutcookies.org. Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:
Subject to compliance with the applicable notice and consent requirements, we may use certain other similar or related technologies in addition to traditional cookies:
Local shared objects/Flash cookies: Flash cookies, also known as local shared objects, are designed to support browser content supported by Adobe® Flash. They are usually used to enable ads and video content on websites. Like other cookies, they will store information on your device, some of which will be specific to the Flash-enabled content. Flash cookies can only be deleted within Adobe Flash rather than via your browser. Please refer to the following help page for information on how to manage your privacy settings and about the deletion of Flash cookies.
HTML Web Storage: With web storage, web applications can store data locally within a user’s browser. We utilize two types of web storage; Session Storage Object (“SSO”) and Local Storage Object (“LSO”). SSO stores data only until the browser session ends and then all data is removed/deleted. LSO stores data without an expiration date. Web storage can be used for various purposes, including displaying the last page viewed by a user when the user logs back into a website, keeping a session active (i.e., keeping a user logged-in), and providing more website accessibility features to a user. The web storage is categorized in the same manner as traditional cookies and you can toggle on or off the categories of cookies under which web storage data is categorized.
Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our sites, count users who have visited those sites, record or track your interactions with Enterprai’s web and mobile sites, platforms, and/or properties, deliver Services, and analyze the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked. Web beacons are also used to deliver you interest-based advertising.
Web server & application logs: Our servers automatically collect certain information to help us administer and protect the security of the Services, analyze usage, and improve the quality, performance, and personalization of the Services. The information collected includes:
"Do not track" signals
Some browsers transmit Do Not Track (“DNT”) signals to websites. Some of the cookies deployed, set, or utilized by or on behalf Enterprai may respond to DNT requests or signals from these browsers. Please note that if we respond to DNT requests, this may alter our services and therefore may limit functionality and use of our websites. We continue to monitor industry activity in this area and reassess our DNT practices as necessary.
Certain of the cookies used on or in connection with our Services expire after a period of time. Please refer to the “Cookie Details” section of our Cookie Settings for information regarding the duration of each cookie.
The cookies described in this Policy include third-party cookies which may enable third parties to access to the information collected. The identity of these third parties is included in the “Cookie Details” section of our Cookie Settings.
How to contact us
If you have any questions, comments, complaints or suggestions in relation to data protection or this Statement, or any other concerns about the way in which we process information about you, please contact the Privacy Office as follows:
WeWork 1 St Katharine’s Way
St Katharine's & Wapping
London E1W 1UN
If you are not satisfied with the response, we encourage you to escalate your query to our Data Protection Officer via clicking on the link below and sending an email, or at Data Protection Officer, Enterprai WeWork 1 St Katharine’s Way, St Katharine's & Wapping, London E1W 1UN, England, United Kingdom.
Filing a Complaint. If you are not content with how Enterprai manages your personal information, you can lodge a complaint with a privacy supervisory authority. In the European Economic Area, the relevant supervisory authority is the one in the country or territory where:
A list of National Data Protection Authorities in the European Economic Area can be found here. For the Information Commissioner’s Office in the United Kingdom, please visit https://ico.org.uk/.